All of our products are shipped from
variety of distribution centers throughout the United States, so freight
charges can and will vary.
- Standard UPS or FedEx Ground: Ship time is indicated on each page next
to the model number. Standard deliveries cannot be shipped to a P.O. Box.
The orders are shipped Monday through Friday only. Once you receive your
order, please inspect it for damages or defects. Should your item be
defective or damaged in any way, please call our customer support at
- Freight Deliveries: If your order will be shipped via freight, a
representative from the freight company will contact you by phone to arrange
for delivery. The delivery will be arranged within a specific 4-hour time
period. Please be aware that freight deliveries are to the curbside only. We
make every possible effort to minimize damage and defect to the products.
- When you receive your order, make an immediate visual
inspection of the cartons for possible damage. If the carton is
dented, note "Damaged" (if inspected) or "Possible Internal
Damage" on the Bill of Lading instead of signing for the
- Do not sign for a shipment as in good condition if it is not or
if you did not open and physically inspect the product itself.
DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED
IT. This will allow you the chance to refuse the item if it is
damaged or defective. Should you not have time to inspect it,
please sign the receipt as 'uninspected' instead of using your
signature. By applying your signature, you are signing a
document stating that you have inspected the item and it is in
good condition. In this case, you must file the claim with the
freight company, as we will have no recourse with the carrier if
the item has been accepted with your signature.
- White Glove Delivery: White Glove delivery provides in-home
placement of large items. The Silver service (free) includes delivery into
room of choice, up to two flights of stairs, no unpacking, no assembly, no
debris removal. The delivery window is typically 14-21 days. This includes
transportation of your shipment to a local delivery agent who will contact
you to schedule a mutually convenient delivery time within a 4-hour window.
Please inspect the packaging as well as your items before signing the Proof
of Delivery receipt. Note any damages on the receipt or write Refused Due to
Damage if you are refusing a delivery. This is important so the credits and
claims can be made if necessary.
- Upgrades to Gold or Platinum delivery service are available
(where specified) for an extra charge. Gold Service includes
inside placement, two flights of stairs, unpacking, debris
removal, and setup limited to 15 minutes (no usage of tools).
- Platinum Service includes inside placement, two
flights of stairs, unpacking, debris removal, and
light assembly limited to 30 minutes (with tools)
- Shipments Outside of the Contiguous United States: For deliveries
outside of the contiguous United States, such as Alaska, Hawaii, Canada or
Puerto Rico, additional shipping costs will be incurred. When we receive
your order, we will obtain a shipping quote and inform you of the costs so
that you can review your order before it is processed or charged to you.
Some vendors may not ship outside of the contiguous United States, in which
case, you will be notified via e-mail.
- International orders are not accepted.